Home — Shipping & Returns
Shipping & Returns
Free delivery across India · Fair and transparent return policy.
Shipping Policy
Orders are typically processed within 1–2 business days after payment confirmation. You will receive an order confirmation once your order is placed.
Track your order anytime via the Track Order page using your order number and email, or from your account dashboard.
Delivery Times
Metro Cities
3–5 days
Other Locations
5–10 days
Remote Areas
up to 12 days
Delivery times are estimates and may vary due to courier schedules, weather, or festivals.
Return Policy
Standard Tier
Best Value
- Non-returnable
- Everyday pricing
- Same quality wool
Premium Tier
Return Eligible
- 7-day return window
- Min. order ₹1,000
- 10% return charge may apply
Return eligibility requirements:
- Only Premium tier products qualify
- Products must be unused, unwashed, with original packaging and tags
- Custom or personalised items are not eligible
- Damaged/wrong items: contact within 48 hours for free replacement or refund
How to Request a Return
Go to My Orders
Log in and find the eligible order
Request Return
Click the return button and describe the reason
We Review
Our team responds within 2–3 business days
Get Refund
Refund processed within 7–10 days after receipt
We do not offer direct exchanges. Return the item (if eligible) and place a new order for a different size or colour.
Questions? Contact us or WhatsApp +91 99888 58877